FAQs
Seat Covers
What's the difference between tailored and universal seat covers?
Our tailored seat-cover range is hand-measured and designed to fit exactly to the seats of a particular model of vehicle. This means you will still have access to features such as underseat storage, fold-down trays, and adjustable headrests.
Our universal range offers the same high level of protection but is aimed at vehicles we haven't yet added to our catalogue or for people looking for a more cost-effective seat cover. This line still offers access to some functionality such as armrests.
Unsure what cover is best for you? Give our team a call on 02392 47 47 11.
How do I fit your seat covers?
Many of our products have dedicated fitting guides available on the product pages or on our YouTube channel.
For covers without a fitting guide, feel free to give us a call, and we'd be happy to help. Our contact number is 02392 47 47 11.
Can I still use features like underseat storage?
Our tailored cover range offers access to all the seat functionality you would have without a seat cover.
How durable are your seat covers?
Our main line of seat covers is made from a hard-wearing, 600 denier polyester. We have rigorously tested this material to ensure it stands the test of time. Want to see the test results? Click here.
Are your covers waterproof?
Yes, the polyester is coated with a polyurethane backing, making them waterproof to a hydrostatic head standard of over 600mm (BS EN ISO 105-E01:2013). This means our covers can hold a 600mm tall column of water before anything starts to seep through, ensuring high resistance to spillages.
Rubber Mats
What are O.E Fixing Points?
OE stands for original equipment, meaning our mats are designed to fit the original equipment in vans. Our mats have clips located in the same places as the fixing points on the floor of the vans for extra security.
What are your mats made from?
Our rubber mats are made from heavy-duty molded EKO rubber. They are fully waterproof and have a raised outer edge to contain spillages.
Shipping and Returns
What is your returns policy?
Town & Country Covers will gladly accept returns for items in 'as new' condition within 90 days of purchase. The items must be new in appearance and free from dirt or damage. Items must have been purchased directly from townandcountrycovers.com. Items not purchased directly from townandcountrycovers.com must be returned to the original place of purchase.
We recommend carefully trying on your new Town & Country Covers products and keeping the packaging intact before deciding to keep them.
How do I return a product to you?
If you experience a problem with a product purchased via the townandcountrycovers.com website, please provide full details along with a picture showing the defect. Send to: info@townandcountrycovers.com
For items purchased from our suppliers, please return the item to the original place of purchase. If the store is not local to you or returning the item in person is not convenient, the store should be able to handle your query via post. If you need help obtaining contact details, please let us know.
Do you offer a warranty on your products?
Town & Country Covers guarantees all products at the time of purchase against material and manufacturing defects for 60 months (5 Years). This does not include user error when fitting the products.
If you experience a problem with a product purchased via the townandcountrycovers.com website, please provide full details and a picture showing the defect. Send to: info@townandcountrycovers.com
For items purchased from our suppliers, please return the item to the original place of purchase. If returning the item in person is not convenient, the store should handle your query via post. If you need help obtaining contact details, please let us know.